Effective Date: April 28, 2025
At EasyStack, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our cloud services, including EasyStack Private Cloud and Compute Services, or visit our website. Our practices align with industry best practices and comply with applicable laws, including GDPR, CCPA, PCI DSS 4.0, HIPAA, and Amazon CDK standards.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing information, and other details you provide when creating an account, contacting support, or purchasing services.
- Usage Data: Information about how you interact with our services, including IP addresses, browser type, device information, pages visited, and timestamps.
- Technical Data: Logs, performance metrics, and diagnostic information generated by our infrastructure to ensure service reliability and security.
- Customer-Provided Data: Data you upload or process using our cloud services, such as application data or database content.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our cloud services.
- Process payments and manage billing.
- Communicate with you, including responding to inquiries and sending service updates.
- Monitor and improve the performance, security, and functionality of our services.
- Comply with legal obligations and enforce our terms of service.
- Conduct analytics to understand usage trends and enhance user experience (in anonymized form).
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., payment processors, hosting providers) who assist in delivering our services, bound by strict confidentiality agreements.
- Legal Compliance: When required by law, such as responding to subpoenas, court orders, or regulatory authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you and safeguards for your data.
- Aggregated Data: Anonymized, aggregated data may be shared for industry research or marketing purposes.
4. Data Security
We implement industry-standard security measures, including:
- Encryption of data in transit (TLS) and at rest (AES-256).
- Access controls, multi-factor authentication, and regular security audits.
- Compliance with PCI DSS 4.0, HIPAA, and Amazon CDK standards.
- Regular vulnerability assessments and penetration testing.
While we strive to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Update or correct inaccurate data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or certain data processing.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact us at privacy@easystack.us. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR, 45 days for CCPA).
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Usage and technical data are retained for up to 12 months for analytics and security purposes. Customer-provided data is deleted upon account termination, unless retention is required for compliance.
7. International Data Transfers
Your data may be processed in countries outside your jurisdiction, including the United States, where we maintain secure data centers. We use Standard Contractual Clauses (SCCs) and other safeguards to ensure compliance with GDPR and other data protection laws for cross-border transfers.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for site functionality, while optional cookies (e.g., analytics) can be disabled.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing information.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our website at least 30 days before they take effect.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@easystack.us
Phone: 214-444-7600
Address: Easy Cloud, LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA
We are committed to resolving any complaints promptly and fairly.